Refund & Cancellation Policy

Last updated: 2026

payUnexa is a payment technology provider. Refunds and cancellations for a purchase are governed primarily by the policy of the merchant you paid. This page explains how refunds are processed through our platform.

Requesting a refund

Contact the merchant you paid, or reach us via the Contact Us page with your payment reference. Refund requests are reviewed against the merchant's policy.

Processing time

• Approved refunds are initiated within 3–5 business days.
• The amount typically reflects on your original payment method within 5–10 business days, depending on your bank or wallet provider.

Cancellations

A payment link that has not yet been paid can be cancelled by the merchant at any time. Once a payment is confirmed, cancellation is treated as a refund request.

Failed & duplicate payments

If a payment fails but an amount was debited, or you were charged more than once, contact us with your reference — verified duplicate or failed charges are refunded in full.